Frequently Asked Questions

 

Q   What is QCI?

A   Quality Council of India is an autonomous body of Department of Industrial Policy and Promotion, Govt. of India which has been created jointly with Indian industry represented by Confederation of Indian Industry (CII), Federation of Indian Chambers of Commerce and Industry (FICCI) & Associated Chambers of Commerce and Industry (ASSOCHAM).

The main objectives of QCI are (a) to establish and operate national accreditation structure (b) to monitor and administer the National Quality Campaign

 

Q   What is Accreditation?

A   Accreditation is the formal recognition by an accreditation authority to the technical and organisational competence of a conformity assessment body to carry out a specific service in accordance to the standards and technical regulations as described in their scope of accreditation. QCI is the accreditation authority in India.

 

Q   What does “conformity assessment” mean?

A   At its simplest, “conformity assessment” means checking that products, materials, services, systems or people measure up to the specifications of a relevant standard.  For example, a customer may want to check that the product he or she ordered from a supplier meets the purpose for which it is required.  One of the most efficient ways to do this when the specifications of the product have been defined in an International Standard. That way, both supplier and customer are on the same wavelength, even if they are based in different countries, because they are both using the same references.  Conformity assessment is important to suppliers, consumers & regulators.  It enables them to demonstrate that the product(s) meet relevant design & safety standards and gives consumer competence when selecting product in market place

 

Q   Why is conformity assessment so important?

A   Today, many products require testing for conformance with specifications or compliance with safety or other regulations before they can be put on many markets. Even simpler products may require supporting technical documentation that includes test data. With so much trade taking place across borders, it may just not be practical for these activities to be carried out by suppliers and customers, but rather by specialized third parties. In addition, national legislation may require such testing to be carried out by independent bodies, particularly when the products concerned have health or environmental implications. In fact, conformity assessment has become an important component of world trade which is most often carried out by specialist organizations, such as inspection and certification bodies and testing laboratories.  QCI coordinates programmes for conformity assessment and related processes.

 

Q   What is Certification?

A   Certification is the procedure by which a third party gives written assurance that a product, process, system or person conforms to specified requirements.

 

Q   What is National Quality Campaign?

A   In India awareness on Quality is still at a nascent state. There is need to propagate concepts of quality within all suppliers of products and services especially on quality standards, quality tools and best practices. Equally consumers must be empowered to demand quality. This can only happen when there is large scale quality campaign across the country.  The purpose of National Quality Campaign is to educate both suppliers and consumers on modern concepts of quality.  The campaign is carried out from funds received from Department of Industrial Policy and Promotion (DIPP). The major activities under the campaign are awareness programmes, conduct of surveys, publications, media campaign and specialized training courses.  The activities are carried out by Council members and professional bodies.

 

Q     What are the topics covered under awareness programmes?

A   There are a range of topics that are covered in the awareness programmes.  These includes

  1. ISO 9001:2008 – Quality Management Systems
  2. ISO 14001: 2004 – Environment Management Systems
  3. OHSAS 18001:2007 – Occupational Health and Safety Management System
  4. ISO 22001: 2005 – Food Safety Management System
  5. IS 15700 – Requirements for QMS for Public Services   
  6. 5S & KAIZEN
  7. 7 QC Tools
  8. Total Productive Maintenance - Overview
  9. Lean Manufacturing – Overview

 

 

Q   Who runs Quality Council of India?

A   All strategic decisions are taken by Council which consists of 38 members representing Government, Apex Level Industry Associations, Quality Professional Bodies, Manufacturing Sector Associations, Service Sector Associations and Consumer Organisations.  It is headed by Chairman.  Operations are managed by a Secretariat which is headed by Secretary General.

 

Q   What are the activities of QCI?

A   QCI operations are carried out by its constituent boards namely, National Accreditation Board for Certification Bodies (NABCB), National Accreditation Board for Education and Training (NABET), National Accreditation Board for Hospitals Healthcare Providers (NABH), National Board for Quality Promotion (NBQP) and National Accreditation Board for Testing and Calibration Laboratories (NABL).  Currently NABL operates under Department of Science and Technology.  For details of activities of various boards, please logon to the links of respective boards on our website.

 

Q   What are the accreditation programmes of QCI?

A   QCI runs accreditation programmes through its Boards.  National Accreditation Board for Education & Training (NABET) runs accreditation of schools based on ‘Accreditation Standard for Quality School Governance’. Similarly National Accreditation Board for Hospitals and Healthcare Providers (NABH) runs accreditation of hospitals, nursing homes, blood banks, primary health centre / community health centre based on respective accreditation standards developed by NABH.  Details of these programmes are available on NABET and NABH links on our website respectively.

 

Q     What benefits does QCI bring to businesses?

A   By providing national accreditation structure QCI facilitates trade and business across the world. By developing accreditation schemes specific to the field of education and healthcare QCI helps organisations in these fields in their journey for excellence.  Through its national quality campaign programmes QCI help businesses to upgrade their quality performance.

 

Q     How QCI is different from BIS?

A   The Bureau of Indian Standards (BIS), the National Standards Body of India, is a statutory body set up under the Bureau of Indian Standards Act, 1986. The Bureau is a body corporate and responsible for formulating National Standards. It comprises of members representing the Industry, Consumer Organizations, Scientific & Research Institutes and Professional Bodies, Technical Institutions, Central ministries, State Governments and Members of Parliament.

Its main activities are: Standards Formulation, Certification, Laboratory Testing, Calibration and Management, Standards Promotion and Training, International Cooperation in the field of Standards.

Quality Council of India (QCI) is National Accreditation body.  It is an autonomous body under Department of Industrial Policy and Promotion (DIPP).  Its main activities are development and implement accreditation schemes through its constituent boards, promotion of quality, both national and international levels.
 
Q     Can an organisation or individual become a member of QCI?

A   QCI has launched a “Professional Membership Scheme”. Quality professionals are looking forward to be part of this initiative, which will enable them to network with fellow professionals and be a part of the National Quality Movement. Besides individual membership, we have organizational membership. The member organization will be entitled to nominate/register appropriate number of its employees (depending upon its size) as individual members. You can download the brochure and other membership related information at the following link: http://www.qcin.org/nbqp/PMS/

 

Q     Does QCI conduct any training programmes?
A   QCI under its national quality campaign programmes conducts awareness programmes, seminars, and conferences.  These are regularly announced on our website.

 

Q     What are the publications of QCI?

A   QCI publishes a magazine ‘Quality India’ on a regular basis.  Quality India contains articles on trends and practices in quality in various sectors like manufacturing, education, healthcare, public services, etc.  QCI also publishes books on emerging issues of quality. The recent publications of QCI are (i) ISO 9001:2008 – Small Changes Big Opportunities, (ii) ISO 9001:2008 – Quality Management Systems; Auditing for Value Addition. If you wish to obtain QCI publications, please contact: Avik Mitra, Advisor, National Board for Quality Promotion, Quality Council of India, email: nbqp@qcin.org

 

Q     Does QCI have any award scheme?

A   QCI operates an unique award scheme named as QCI – D.L. Shah National Awards on Economic of Quality.  This award has been instituted with a view to establish that bottomline benefits are achieved through quality initiatives. The Award recognises successful project (case studies) of an organisation that have linked quality initiatives to real term financial gains and competitiveness. The details of this award scheme are available on our website.
 
Q     What role government play in QCI’s activities?

A   QCI is an autonomous body under Department of Industrial Policy and Promotion, Ministry of Commerce and Industry.  Secretary, Industrial Policy and Promotion is currently the Chairman of QCI. Representatives from several government departments are Council members of QCI. QCI does enjoy a cooperative relationship with all departments of Government. Department of Industrial Policy and Promotion provides direction to the National Quality Campaign and also encourage other government departments to rely on voluntary standards and conformity assessment systems to help government in fulfilling its mandate for providing solutions to critical quality issues in trade and business.

 

Q     Does QCI provide any assistance to Micro, Small and Medium Enterprises (MSME)?

A   QCI does not provide any financial assistance directly to MSMEs.  However Ministry of MSME has made it mandatory to use the services of NABET registered consultants and NABCB accredited certification bodies to avail of the subsidy provided to a MSME unit for obtaining ISO 9001/ISO 14001 certification. QCI awareness programme at industrial clusters are aimed for capacity building of MSME.

 

Q     Does QCI directly receive any consumer complaints about quality?

A   QCI directly does not receive any consumer complaints regarding any quality problem.  However, if any complaint pertains to certification body, then such a complaint can be made to Director, NABCB at the address given in the QCI website. 

 

Q     Can QCI provide articles on quality for publication?

A   If requested QCI have no restriction for publication of an article which has been printed in Quality India.  However, acknowledgement for the same has to be mentioned very clearly and QCI reserves the right for such publication.

 

Q     How do I get in touch with QCI?

A   You can contact us through e-mail any time.  Out office address is given below:

Quality Council of India
2nd Floor, Institution of Engineers Building
Bahadurshah Zafar Marg
New Delhi 110 002, India

Tel: +91-11-23379321, 23378056-57
Fax: +91-11-23379621

If you have a question concerning QCI that is not covered above, please send your enquiry to: nbqp@qcin.org

 

For FAQs on NABCB, NABET & NABH please go to their links provided in our website or click on the following:

We will soon upload more FAQs on ‘Whats and Hows’ of QMS certification processes and how one should go about for getting benefits from an effective QMS.

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